Effective date: 07-03-2025

INTRODUCTION

Welcome to conceptunclear.com!!

At Concept Unclear (“us,” “we,” or “our”), we operate the website conceptunclear.com (referred to as the “Services”).

This Privacy Policy outlines how we collect, use, share, and protect information that arises from your use of our Services. By using our Services, you agree to the collection and use of your information as described in this policy. Unless otherwise defined here, the terms used in this Privacy Policy have the same meaning as defined in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern the use of our Services, and together with this Privacy Policy, form your agreement with us (“Agreement”).

Have questions or concerns? This Privacy Policy aims to help you understand your data rights and privacy choices. If you do not agree with our practices, please discontinue using our Services. For further inquiries, feel free to contact us at support@conceptunclear.com.

Type of Data Collected

Personal Information: We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our Products or Services, when you participate in activities on the Services, or when you contact us.

Personal Information Provided by You: The personal information we collect depends on the context of your interactions with us, the choices you make, and the products and features you use. The following personal information may be collected:

• Names
• Email Addresses
• Mobile Number
• Computer Key & Device ID, generated by the software on your device
• Previous License Key(s) shared with you previously

You may choose not to provide personally identifying information; however, this may prevent you from participating in certain website-related activities. All personal information you provide must be accurate, complete, and truthful. You are required to notify us of any changes to your personal information.

Sensitive Information: We do not collect or process sensitive information.

Uploaded Files Data: When you use of any online tool, you may require uploading files for processing. (e.g., images in WebP format for online webp to jpg/png file conversion)

Derived Data (Optional): During use our any of online tools, the online tool may extract non-personally identifiable data, such as file metadata (e.g., file size or format details) to improve service quality. This data is used anonymously and is not linked back to individual users.

Usage Data: Usage Data refers to the information that your browser sends whenever you visit our Services or access them via a device. This data may include:

• Your computer’s Internet Protocol (IP) address
• Browser type and version
• Pages you visit on our Services, along with the time and date of your visit
• Time spent on each page
• Unique device identifiers
• Diagnostic data related to your usage

Tracking, Cookies, and Cache

To enhance your experience and provide optimized functionality, we use cookies and cache on our website. These tools help us understand user behaviour, personalize content, and improve website performance.

Use of Data

Conceptunclear.com uses the collected data for various purposes, including:

• To contact you if you request information or communication from us.
• To provide you with product updates, upgrades, and exclusive offers.
• To manage the licensing of our software/products.
• To process your uploaded files and deliver the requested service.
• To provide and maintain our Services.
• To notify you about changes to our Services.
• To improve our Services by monitoring usage patterns and addressing user feedback.
• To detect, prevent, and address technical issues.
• To fulfill any other purpose explicitly stated when you provide the data.
• To deliver news, special offers, and general information about other goods, services, and events we offer.
• To enable your participation in interactive features of our Services, when you choose to do so.
• In any manner described at the time the information is provided.

Disclosure of Data

We may disclose personal information that we collect, or you provide, under the following circumstances:

Disclosure for Law Enforcement: Under certain circumstances, we may be required to disclose your personal data to comply with legal obligations or in response to valid requests from public authorities, such as law enforcement agencies or government bodies.

Business Transactions: If Concept Unclear or its subsidiaries are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.

Other Cases: We may also disclose your information if we believe it is necessary or appropriate for the following reasons:

• In accordance with any purpose explicitly disclosed when you provided the information.
• To protect the rights, property, or safety of Concept Unclear, its customers, or others.
• To enforce or investigate potential violations of our Terms and Conditions or other policies.
• To prevent fraud, security breaches, or other unlawful activities.

Retention of Data

We will retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy. Your data will be retained and used to the extent required to:

• Comply with our legal obligations (e.g., retaining data to meet applicable laws).
• Resolve disputes.
• Enforce our legal agreements and policies.

Personal data will be securely deleted or anonymized once it is no longer necessary for these purposes, unless further retention is required by law.

For Uploaded Files: Files uploaded to our services are retained temporarily during the processing period and are automatically deleted upon completion. No uploaded file content is stored or used beyond what is necessary to perform the requested service. The retention details may vary depending on the individual tool, as described below:

1. For Uploaded Files in the WebP to JPG/PNG Conversion Tool: When you upload files to our WebP to JPG/PNG online conversion tool, the files are temporarily stored on our servers to facilitate the conversion process. Files are automatically deleted under the following conditions:

• When the tool’s page is closed or refreshed in your browser.
• When the “Upload” button is clicked again to upload a new file.
• If the tool’s page remains open without a refresh for more than three (3) hours, the files will be automatically deleted after this duration.

No uploaded file content is stored or used for any purpose beyond fulfilling the requested service.

Security of Data

The security of your data is important to us. However, it is important to note that no method of transmission over the Internet or electronic storage is completely secure. While we implement reasonable and appropriate measures to protect your personal information, we cannot guarantee that hackers, cybercriminals, or other unauthorized third parties will not circumvent our security measures to improperly collect, access, steal, or modify your information.

Although we will do our best to protect your personal information, you acknowledge that transmission of data to and from our Services is at your own risk. To minimize risk, we recommend that you only access the Services within a secure environment, such as by using secure and trusted networks and devices.

Privacy Rights

We collect your data in accordance with Section 1, and data is retained as outlined in Section 4. In compliance with applicable statutory data protection regulations, you have the right to request the deletion of personal data held about you. For example, this applies if:

• Your personal data was saved without your authorization or knowledge.
• The personal data is no longer required to fulfill the purpose for which it was originally provided.

To request deletion, you may send us an informal email at support@conceptunclear.com.

Identity Verification: If you contact us to make a request, we may ask for additional information to verify your identity in order to protect your privacy and security. This helps ensure that the request is valid and authorized.

In most cases, we will provide the access you request and correct or delete any inaccurate personal information you identify. However, we reserve the right to limit or deny your request to the extent permitted by applicable law. This may occur in cases where:

• Insufficient evidence has been provided to verify your identity.

• Disclosure or deletion would lead to a breach of applicable laws or regulations (e.g., legal obligations requiring us to retain certain data).

Third Party Services & Plugins

We use various third-party plugins to enhance the functionality and user experience of our website.

Plugins Not Collecting User Data: Some plugins do not collect or process personal data. These plugins are used solely for aesthetic, structural, or functional improvements and do not interact with user data.

Plugins Collecting User Data: We use third-party plugins, including The Plus Blocks for Block Editor, Typing Effect, Sassy Social Share, Popup Maker, Fluentform, Site Kit by Google, and Jetpack, to enhance the functionality, security, and user experience of our website. These plugins may collect certain data, such as user interaction data, form submission data (including personal information provided by users), device information, site traffic details, social media interactions, or ad performance metrics, to perform their intended functions. Please review the respective privacy policies of these third-party providers for detailed information on their data handling practices.

Links to Other Sites

Our Service may contain links to third-party websites that are not operated or controlled by us. If you click on a third-party link, you will be directed to the respective third-party’s website. We are not responsible for the content, privacy practices, or policies of these third-party sites.

We strongly encourage you to review the Privacy Policy and terms of use of every website you visit before engaging with their services or sharing any personal information.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Any updates will be communicated by posting the revised Privacy Policy on this page.

We encourage you to review this Privacy Policy regularly to stay informed of any changes. By continuing to use our Services after the updated Privacy Policy is posted, you acknowledge and agree to the revised terms.

Changes to this Privacy Policy will take effect immediately upon being posted on this page unless otherwise stated.

Contact Us

If you have any questions, concerns, or comments about this Privacy Policy, feel free to reach out to us via email at support@conceptunclear.com.

We are here to assist you and address any inquiries you may have regarding your data or this Privacy Policy.